Thanks for considering a journey with Pillow Talk! We call it a journey because, for many of our team members, that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.
By way of brief introduction, we are a well-established, on-trend home décor and linen retailer. From humble beginnings (some 47 years ago!), we’ve scaled to 70 stores across Australia and we're still growing! Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, that’s just how you’ll feel - at home!
Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting eCommerce Manager role based at our enviable Darra Head Office. As an eCommerce Manager at Pillow Talk, your primary responsibility will be to lead the strategy and execution of Digital Experience (DX), Conversion Rate Optimisation (CRO), and website personalisation initiatives. As an eCommerce Manager, you'll collaborate closely with cross functional departments to deliver an engaging, seamless online shopping experience that enhances customer satisfaction.
A bit about you...
- 3-5 years' experience in eCommerce optimisation, CRO or onsite personalisation with a focus on improving digital customer experience
- Strong understanding of eCommerce platforms, customer behaviour analytics and website optimisation strategies
- Experience with A/B testing tools (Optimizely, VWO, Sitespect) and web analytics platforms (Google Analytics, Hotjar)
- Strong analytical skills with experience in using data and insights to drive eCommerce decisions and optimise the digital customer journey
- Proficient in setting and achieving key performance indicators (KPIs) such as conversion rate, average order value, and customer retention
- Proven track record of driving measurable improvements in conversation rates and overall digital experience
- Strong understanding of UX/UI principles and best practices for mobile and desktop
- Excellent communication and project management skills
Why we think you should consider joining the Pillow Talk Tribe!
- Competitive salary, which is open to experience
- 60% store discount after qualifying period – T&C’s apply
- Free onsite parking
- Free access to onsite gym
- 100% Australian-owned and operated company
- One of the largest linen and homewares specialists in the country
- Opportunities for further learning and career growth
- Warm, friendly and supportive work environment
- Passionate and knowledgeable team
- Family values and a culture of inclusivity and belonging
Our business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!
We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.
Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren’t justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.
